Frequently Asked Questions
Everything you need to know about your luxury experience at Diamond Cellar.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange on most items, provided they are in original, unworn condition with all packaging and certificates included. Custom-designed pieces and altered items are final sale.
How do you ensure the quality and authenticity of your diamonds?
Every diamond at Diamond Cellar is hand-selected by our experts and typically comes with a grading report from the GIA or AGS. We stand behind the quality and ethical sourcing of every stone in our collection.
Do you offer complimentary shipping and insurance?
Yes, we provide free fully-insured shipping on all domestic orders. For security purposes, an adult signature is required upon delivery for all high-value packages.
Can I have my jewelry serviced or repaired at your store?
Absolutely. Our master jewelers and certified watchmakers provide a full suite of services, including professional cleaning, prong inspection, resizing, and complex timepiece restoration.
Do you offer financing options for larger purchases?
We offer several flexible financing plans through our partners to help you secure the perfect piece. You can apply online or in-person at any of our showroom locations.
Is an appraisal included with my purchase?
Most jewelry purchases over $1,000 include a complimentary retail replacement appraisal for insurance purposes, detailing the specifications and value of your item.