Returns & Exchanges

Diamond Cellar is committed to your complete satisfaction, offering a 30-day return policy for most jewelry and timepiece purchases in their original, unworn condition. We strive to make your luxury shopping experience seamless, from the initial selection to any necessary exchanges or returns.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team or visit one of our showroom locations to verify your item's eligibility and receive a Return Authorization number.

• 2.
  Secure Packaging

  Place your item in its original presentation box with all certificates, warranty cards, and manuals included to ensure a full refund.

• 3.
  Insured Shipping

  Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all return shipments are fully insured for your peace of mind.

• 4.
  Quality Inspection & Refund

  Once our master jewelers verify the condition of the piece, your refund will be processed to the original payment method within 7-10 business days.